Civil Aviation and Tourism Minister M. Rashiduzzaman Millat tonight made a surprise visit to Hazrat Shahjalal International Airport, reviewing baggage delivery services and directing officials to improve passenger comfort and increase baggage trolleys.
The minister visited the airport at around 10:30 pm and inspected the baggage belt area, said a press release.
He spoke with passengers waiting to collect their luggage and asked how long they had waited after disembarking.
He also sought their views on the baggage delivery process.
Passengers expressed satisfaction with baggage delivery management and said they had received their luggage within the stipulated time, according to the release.
Millat stressed the need to further improve passenger services and directed officials to give the highest priority to passengers’ comfort and satisfaction across airport operations.
He also instructed the authorities to promptly increase the number of baggage trolleys.
Relevant airport officials and personnel on duty were present during the visit.
